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Privacy Policy

HomePrivacy Policy

Privacy Policy

Effective Date: 11/11/24

At theinkist.co.uk (referred to as “we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases from our online store. By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect personal information when you visit our website, make a purchase, or engage with us in other ways. The types of personal information we may collect include:

  • Contact Information: Your name, email address, phone number, and billing/shipping addresses.
  • Payment Information: Your credit card details or other payment method details (Note: Payment information is processed securely by a third-party payment processor and is not stored by us).
  • Order Information: Details of the products you purchase, including quantities, delivery instructions, and preferences.
  • Usage Data: Information about how you use our website, including your browsing habits, IP address, device information, and time spent on pages.

2. How We Use Your Information

We use your information to provide and improve our services, including:

  • Order Processing and Fulfillment: To process payments, ship orders, and provide customer service.
  • Customer Communication: To respond to enquiries, provide order updates, and send promotional offers (with your consent).
  • Website Improvement: To personalize your experience, optimize the performance of our site, and improve product offerings.
  • Legal Obligations: To comply with any legal requirements, such as tax obligations, fraud prevention, and regulatory compliance.

3. How We Share Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to perform essential business functions, including:

  • Payment Processors: To process payments securely (i.e. Stripe).
  • Shipping Providers: To deliver your product (i.e. Royal Mail).
  • Marketing Services: To send promotional communications (if you have consented to receive such emails) (i.e. MailPoet).

These third parties are required to handle your data securely and are not permitted to use it for their own purposes.

4. How We Protect Your Information

We use a range of security measures to protect your personal data from unauthorized access, alteration, or disclosure. This includes encryption, firewalls, and secure payment gateways. However, please be aware that no method of data transmission over the internet is 100% secure, so while we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

As a customer, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You have the right to request the deletion of your personal data, subject to certain conditions (e.g., if we need to retain it for legal reasons).
  • Opt-Out: You can opt out of receiving promotional communications from us at any time by following the unsubscribe link in our emails or contacting us directly.

If you wish to exercise any of these rights, please contact us at theinkistshop @ gmail .com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device when you visit our site. These cookies help us:

  • Remember your preferences (such as language or region settings).
  • Analyze website traffic and improve site functionality (e.g., using Google Analytics).
  • Provide personalized content and advertisements (via third-party platforms like Facebook, Google Ads).

You can choose to disable cookies through your browser settings, but please note that some features of our website may not work properly if cookies are disabled.

7. International Data Transfers

As a UK-based business, we primarily store and process data within the UK. However, we may transfer and store personal data to countries outside the UK, particularly to third-party service providers (e.g., payment processors, cloud services). In such cases, we ensure that appropriate safeguards are in place to protect your data.

8. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: theinkistshop @ gmail /.com